Effective Date: 1st June 2025
Welcome to ZuppTravel.com (“ZuppTravel”, “we”, “us”, or “our”). By accessing or using our website, mobile applications, or services (collectively, the “Platform”), you agree to be bound by these Terms of Use (“Terms”). Please read them carefully. If you do not agree, please do not use our services.
These Terms are published in compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, the E-Commerce Rules, 2020, and all applicable Indian laws and regulations.
1. User Eligibility and Responsibilities
2. User Responsibilities and Conduct
2.1. Users are solely responsible for the accuracy and validity of all information provided, including:
2.2. Users agree not to engage in any of the following prohibited activities:
2.3. Users shall not hold ZuppTravel responsible for:
2.4. ZuppTravel does not provide visa or legal advisory services and disclaims any liability for rejection or delay of travel due to visa-related issues.
3. Booking and Payment Policy
3.1. All bookings made via the Platform are subject to availability and confirmation from the respective service providers (airlines, hotels, cabs, bus, activities etc.).
3.2. Users acknowledge and agree to the following:
3.3. Accepted payment modes:
3.4. Payment must be made solely through ZuppTravel’s official payment gateways. ZuppTravel will not be responsible for losses arising from payments made to personal accounts, agents, or third parties.
3.5. In case of pricing errors (e.g., clearly mispriced tickets), ZuppTravel reserves the absolute right to cancel such bookings unilaterally and refund any amount received, without any additional liability.
4. Foreign Exchange Compliance (RBI LRS Rules)
4.1. For international bookings, users must comply with the Reserve Bank of India’s Liberalized Remittance Scheme (LRS) and other applicable forex regulations.
4.2. ZuppTravel may require the user to:
4.3. If any user fails to comply, ZuppTravel reserves the right to cancel the booking without notice and may report such transactions as suspicious under relevant legal guidelines.
5. Cancellations, Modifications, and Refunds
5.1. Cancellation/modification terms vary by service provider. ZuppTravel has no control over vendor policies (e.g., airline rules, hotel refunds).
5.2. ZuppTravel shall:
5.3. Users shall not be entitled to claim refunds where:
5.4. Refunds will be processed only to the source of payment.
6. Limitation of Liability
6.1. ZuppTravel acts solely as an intermediary platform and assumes no responsibility for the performance, quality, or safety of third-party services (e.g., flights, hotels, transport).
6.2. Maximum liability of ZuppTravel shall be limited to the amount received from the user, minus applicable service or cancellation charges.
6.3. ZuppTravel shall not be liable for:
6.4. All bookings are made at the sole risk and responsibility of the user. ZuppTravel disclaims all warranties, express or implied, including those regarding uninterrupted availability or merchantability.
7. Force Majeure
7.1. ZuppTravel shall not be held liable for any failure or delay in service due to events beyond our control, including but not limited to:
7.2. In such cases, ZuppTravel will make reasonable efforts to offer alternatives or partial refunds (where possible), but shall not bear any liability for non-performance.
8. Data Protection and Privacy
8.1. ZuppTravel complies with the Digital Personal Data Protection Act, 2023, and relevant IT laws.
8.2. By using our Platform, users consent to:
8.3. Users may:
8.4. ZuppTravel is not liable for data leaks or misuse resulting from third-party breaches or unauthorized access by users themselves.
9. Intellectual Property
9.1. All content on the Platform, including logos, text, code, visuals, and designs, is the sole property of ZuppTravel or its licensors and is protected under applicable IPR laws.
9.2. Users are prohibited from:
10. Dispute Resolution, Governing Law, and Jurisdiction
10.1. These Terms shall be governed exclusively by the laws of India.
10.2. All disputes shall be subject to the exclusive jurisdiction of courts in Haryana, regardless of the user's location.
10.3. ZuppTravel may, at its discretion, opt for arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be in Haryana.
10.4. Nothing herein shall restrict the rights of a consumer under the Consumer Protection Act, 2019.
11. Grievance Redressal
Under the Information Technology Act and E-Commerce Rules, the details of our Grievance Officer are:
Name: Ashish Kumar
Email: ak@zupptravel.com
Phone: +91-9711376195
Working Hours: Monday–Friday, 10:00 AM – 6:00 PM IST
Grievances shall be:
For all other support issues, contact support[at]zupptravel.com
12. Amendments and Notices
12.1. ZuppTravel reserves the right to modify, update, or revise these Terms at any time without prior notice.
12.2. Users are advised to review the Terms periodically. Continued use of the Platform constitutes acceptance of any changes.
13. Entire Agreement and Severability
13.1. These Terms constitute the entire agreement between the parties and supersede any prior oral or written understanding.
13.2. If any part of these Terms is invalid, the remaining sections shall remain in full force and effect.
14. Contact Information
For queries related to these Terms, please contact:
📧 Email: support@zupptravel.com
🌐 Website: www.zupptravel.com
