INTRODUCTION
ZuppTravel (hereinafter “ZuppTravel”, “zupptravel.com” or “ZT”) recognizes the importance of the privacy of its users and of maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor. ZuppTravel respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, gender, email address, postal address, service number, age, telephone number, etc.) you share with us. We want to assure you that we follow appropriate standards for protecting your privacy on our Trading Channel.
This Privacy Policy provides for the practices for handling and securing users' Personal Information (defined hereunder) by ZT and its subsidiaries and affiliates.
MAKING A PURCHASE
To purchase any product and/or related services through our site, you must provide us with certain personal information such as your name, credit card number and expiration date, credit card billing address, telephone number, email address and the name or names of the person(s) availing the service (if not you). We may also ask you for other personal information to process, fulfil, and confirm your orders, reservations, and transactions, and keep you informed of each transaction's status. If you are making an order and/or reservation for one or more people other than yourself, you must confirm and represent that each of these other people has agreed, in advance, that you may disclose their personal information to us.
MEMBER PROFILE
As a zupptravel.com site member, you can choose to complete your online profile by providing us with purchase preferences or affinity numbers, credit card billing information, delivery address(es), and other personal information. This information is primarily used to assist you in making purchases/or bookings, or reservations quickly without repeatedly typing in the same information.
TYPE OF INFORMATION (WE COLLECT)
The information detailed below is collected for us to be able to provide the services chosen by you and to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.
Personal Information of the User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your identity such as name, gender, marital status, religion, age, etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may include your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle, billing information, payment history, etc. (as shared by you).
Other information: We may also collect other information and documents, including but not limited to:
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected may be used in the following manner:
While making a purchase and/or booking-
While making any transaction, we may use Personal Information, including payment details, which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details, etc., as shared and allowed to be stored by you. We may also use the information of the user's list as available in or linked with your account. This information is presented to the user when booking to enable you to complete your purchase expeditiously.
We may also use your Personal Information for several reasons, including but not limited to the following:
Surveys:
We value opinions and comments from our users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, and services, and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research, and Programs:
Marketing promotions, research, and programs help us to identify your preferences, develop programs, and improve user experience. ZT frequently sponsors promotions to allow its Users to win great prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use personal information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will occasionally receive updates from us about fare sales in your area, special offers, new ZT goods and services, other noteworthy items, and marketing programs. In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals.
From time to time, we may add or enhance services available on the Website. To the extent these services are provided and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc., to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.
ZT may launch reward programs through which users may stand to win rewards. We may use your Personal Information to enrol you in the rewards program, and the same status will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, ZT may share your Personal Information with a third party responsible for fulfilling the reward to you. You may opt out of such reward programs by writing or calling us. For various purposes such as fraud detection, offering bookings on credit, etc., we, at times, may verify customers' information on a selective basis, including their credit information.
Cookies and Session Data
"Cookies" are small information stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them and cannot do such things as run programs on your computer, plant viruses, or harvest your personal information. First and foremost, you can rest assured that no personally identifiable information ("PII") about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Zupptravel.com site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently and to personalize your experience at our site. ZuppTravel uses cookies to personalize your experience on the zupptravel.com site and concerning advertisements. As to the former, these cookies allow you to log in without having to type your log - in name each time (only your password is needed. We may also use such cookies to display an advertisement to you while you are on the Zupptravel.com site or to send you a "Best Day to Buy" email (or similar emails - assuming you have not opted out of receiving such emails) focusing on destinations in which we think you might be interested. None of this information is passed to any third party and is used solely by us to provide you with a better user experience on the zupptravel.com site.
A cookie may also be placed by our advertising server. Such cookies are used only for tracking the effectiveness of advertising served by us on our site, and no PII is gathered from you using these cookies, nor is this information shared with any third parties. Similarly, a cookie may be placed by our third-party advertising companies. These companies may use aggregated statistics about your visits to this and other websites to provide advertisements about different goods and services that you may be interested in. The information they collect does not include your PII. Third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites to provide advertisements about goods and services of potential interest to you. No PII is collected during this process.
The information is anonymous and does not link online actions to an identifiable person. Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether your browser will accept cookies. ZuppTravel supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking ZuppTravel cookies may disable certain features on the Zupptravel.com site, making it impossible to purchase or use certain services available on the Zupptravel.com site. Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust, like ZuppTravel. In general, you can visit the ZuppTravel website without telling us who you are or revealing any personal information about yourself. We track the Internet addresses of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.
Automatic Logging of Session Data:
Each time you access the Website, your session data gets logged. Session data consists of the User's IP address, operating system, and type of browser software being used, and the activities conducted by the User while on the Website. We collect session data because it helps us analyse Users' choices and browsing patterns, including the frequency of visits and the duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it is possible to determine a User's Internet Service Provider (ISP) and the approximate geographic location of the User's point of connectivity from the IP address.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
ZT will retain your Personal Information on its servers for as long as reasonably necessary.
CAMERA: We will not access your photos or camera without first getting your permission, and we will never scan or import your photo library or camera roll. If you permit us to access photos or your camera, we will only use images you choose to share with us.
LOCATION: This permission lets us give you the benefit of location-specific deals and provide you with a personalized in-funnel experience. When you launch the ZuppTravel website or app to make a purchase, we auto-detect your location so that your nearest shop or city is auto-filled. We also require this permission to recommend your nearest store in case you have looking urgent need or want to make a quick last-minute booking for the nearest service provider. Your options are personalized based on your location. We will not gather or use the specific location of your mobile device (by using, for example, GPS or Bluetooth) without first getting your explicit permission. And if you choose to share location information but later change your mind, you will always be able to stop sharing. Please note that this does not include the IP address. The permissions will benefit the user's location-specific deals and provide them with a personalized experience with their time zone.
SMS: If you allow us to access your SMS, we will read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and validate your mobile number. This provides you with a seamless purchase experience; you don’t need to move out of the app to read the SMS and enter it. This application reads, uploads, and syntactically analyzes text messages from users within the app for purchase messages. We use this information to provide updates on order status and order notifications. This information is stored in a secure environment and always transmitted using SSL.
PHONE: The app requires access to make phone calls so that you can make phone calls to delivery persons, service providers, and our customer contact centres directly through the app.
CONTACTS: If you allow us to access your contacts, it enables us to provide a lot of social features to you, such as sharing your orders and bookings with your friends, inviting your friends to try our app, sending referral links to your friends, etc. We may also use this information to recommend orders and services where your friends have stayed. This information will be stored on our servers and synced from your phone. We will not scan or import your contacts stored on your phone without first getting your explicit permission. We will only use the contact information to help you find friends or contacts that use the ZuppTravel Website or App if you choose to do so. We will not use contact information for any other purpose without your explicit permission.
PHOTO/ MEDIA/ FILES: The libraries in the app use these permissions to allow map data to be saved to your phone's external storage, like SD cards. By saving map data locally, your phone doesn't need to re-download the same map data every time you use the app. This provides you with a seamless map-based store selection experience, even on a low-bandwidth network.
Wi-Fi CONNECTION INFORMATION: When you allow us permission to detect your Wi-Fi connection, we optimize your experience, such as more detailed maps, better image loading, more product options, etc.
DEVICE ID & CALL INFORMATION: This permission is used to detect your Android ID or Apple ID through which we can uniquely identify users. It also lets us know your contact details, using which we pre-populate specific fields to ensure a seamless booking experience.
CALENDAR: This permission lets us put your order delivery or appointment plan on your calendar.
GET ACCOUNTS: This permission lets us know the details of your account(s) on your mobile device. This will help you register on the Platform by logging into your online accounts with Third-Party social networking sites (e.g., Zoho Mail, Facebook, Twitter, Google Login); each such account.
THIRD-PARTY: The User allows the Owner to provide its services to third-party services' accounts for Displaying content from external platforms, SPAM protection, Hosting and backend infrastructure, Infrastructure monitoring, Content commenting, Interaction with external social networks and platforms, Location-based interactions, Social features, Contacting the User, User database management, Targeted Advertising, and Remarketing and behavioural targeting.
The other information we collect:
WITH WHOM IS YOUR PERSONAL INFORMATION SHARED?
With specific reference to third-party Non-Personally identifiable information advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected using a 'pixel tag', industry-standard technology most major websites use. No personally identifiable information is collected or used in this process. Third parties do not know your name, phone number, address, email address, or any personally identifying information.
If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service provider, please email assist@Zupptravel.com
Please note: Even after your account is terminated, we retain your data for as long as we have a legitimate purpose for doing so (and following applicable law), including assisting with legal obligations, resolving disputes, and enforcing our agreements. We may retain and disclose such data according to this Privacy Policy after your account has been terminated
DISCLOSURE OF INFORMATION
We may, in good faith, in our sole discretion and without any notice to you, disclose your personal sensitive information to protect ourselves from any liability or fraud or similar situation, to respond to judicial processes, legitimate requests from any third parties, warrants or equivalent by law enforcement trials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary to comply with applicable law or to protect our legitimate interests or those of users. We may also disclose personal sensitive information if it is reasonably necessary for our opinion to protect the rights or property of ZuppTravel or any of its affiliates or any third party or to avoid injury to any person.
The user's personal information may be disclosed for regulatory/ internal compliance and audit(s). ZuppTravel takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us at assist@zupptravel.com to obtain the names and addresses of the specific entities that shall access your personal information in a given transaction.
ZuppTravel will continue enhancing its security procedures as new technology becomes available and ensure that its security procedures comply with current applicable regulations. If our privacy policy changes in the future, it will be posted here, and a new effective date will be shown. You should access our privacy policy regularly to understand our current policies.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt or scramble data before you send it to us. The website has stringent security measures to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permission on its Website as covered above at any time. If you choose to do so, your access to the Website may be limited, or we might not be able to provide the services. You may withdraw your consent by sending an email to assist@zupptravel.com.
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with ZT. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you should write to assist@zupptravel.com
ELIGIBILITY TO TRANSACT WITH ZT
You must be at least 18 years of age to transact directly with ZT and consent to the processing of your data.
CHANGES TO THE PRIVACY POLICY
We reserve the right to revise the Privacy Policy from time to time to suit various legal, business, and customer requirements. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at assist@zupptravel.com. ZuppTravel shall endeavour to respond to all reasonable concerns and inquiries.
WHAT OTHER INFORMATION SHOULD I KNOW ABOUT MY PRIVACY?
ZuppTravel site (Zupptravel.com) contains links to other websites. Please note that when you click on one of these links, you are entering another website for which ZuppTravel has no responsibility. We encourage you to read the privacy statements of all such sites, as their policies may be materially different from this Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords and zupptravel.com site membership account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.
In addition to the circumstances described above, ZuppTravel may disclose the Zupptravel.com site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of ZuppTravel or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when such activities could harm anyone else. In addition, if ZuppTravel or substantially all its assets are acquired, our customer information will most likely be transferred in connection with such acquisition.
This policy is effective as of June 1, 2025. Any material changes in how ZuppTravel uses personal information will be described in future versions of this Privacy Statement. Of course, you may always submit concerns regarding our Privacy Statement or our privacy practices via email to assist@zupptravel.com. Please reference the privacy policy in your subject line. ZuppTravel will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.
These terms and conditions apply to any use of the Website, including your browsing and uploading of product reviews, pictures taken by users, product consumption videos, forum postings, and any other publications by you on the Website. These Terms and Conditions of Use and any additional terms posted on https://zupptravel.com/privacy-policy/ constitute the entire agreement between the Company and you concerning your use of the Website.
CONTENT OF THE ONLINE SERVICE
You may visit the Website to gain information without charge and participate by inserting a product review, inserting/uploading pictures of the product, as well as videos of them, and/or by writing an entry/posting ("Content").
Thank you for allowing us to serve you!
