#ZUPPTRAVEL
Q. How can I book a flight ticket?
Ans: You can book a flight by visiting our website, entering your travel details, and selecting your preferred flight.
Q. Do I need to create an account to book a ticket?
Ans: No, you can book as a guest. However, creating an account provides additional benefits like saved preferences and faster bookings.
Q. Can I book international flights?
Ans: Yes, we offer both domestic and international flight booking services.
Q. Do you offer multi-city booking?
Ans: Yes, we provide multi-city booking options for travellers planning complex itineraries.
Q. How can I check the status of my booking?
Ans: You can check your booking status by logging into your account or using the booking reference number on our website.
Q. Can I change my flight date?
Ans: Yes, date changes are allowed, but fees may apply depending on the airline.
Q. How many times can I reschedule my flight?
Ans: Rescheduling limits depend on the airline's policy.
Q. What if I miss my flight?
Ans: Missing a flight may result in a no-show. Contact us for assistance, though fees may apply for rebooking.
Q. Can I change the passenger name on the ticket?
Ans: Name changes are generally not allowed but can vary by airline.
Q. What are the charges for rescheduling a flight?
Ans: Rescheduling charges depend on the airline and the fare rules of your ticket.
Q. When should I check in for my flight?
Ans: Check-in typically starts 24 hours before the flight and closes 2 hours before departure for domestic flights and 3 hours for international flights.
Q. Can I do an online check-in?
Ans: Yes, online check-in is available through the airline’s website or mobile app.
Q. What documents are required for check-in?
Ans: A valid photo ID and your e-ticket are required for domestic flights. For international flights, a passport and visa are necessary.
Q. What if I lose my boarding pass?
Ans: You can reprint your boarding pass at the airport kiosk or check-in counter.
Q. Is there a limit to carry-on baggage?
Ans: Yes, carry-on baggage limits depend on the airline. Typically, it’s 7-8 kg for economy class.
Q. What is the baggage allowance for my flight?
Ans: Baggage allowance varies by airline and ticket class. Check your ticket details for specifics.
Q. Can I carry extra luggage?
Ans: Yes, you can carry extra luggage by paying additional fees.
Q. What happens if my baggage exceeds the weight limit?
Ans: Excess baggage fees will be charged by the airline at the airport.
Q. Can I carry liquids in my carry-on baggage?
Ans: Liquids in containers of up to 100ml are allowed in carry-on baggage.
Q. What should I do if my baggage is lost or damaged?
Ans: Report it immediately to the airline's baggage service counter at the airport.
Q. Can I request a wheelchair?
Ans: Yes, wheelchair assistance can be requested during booking or directly with the airline.
Q. Do you offer group bookings?
Ans: Yes, group bookings for 10 or more passengers are available with special rates.
Q. Can I book a meal for my flight?
Ans: Yes, meal options can be selected during the booking process or added later.
Q. Are pets allowed on flights?
Ans: Pet policies depend on the airline. Contact us or the airline for detailed guidelines.
Q. How do I request special assistance?
Ans: You can request special assistance during booking or by contacting our customer support.
Q. What should I do if my payment fails?
Ans: Retry the payment or contact our support team for assistance.
Q. I didn’t receive my e-ticket. What should I do?
Ans: Check your spam folder or contact us to resend the e-ticket.
Q. How do I reset my account password?
Ans: Use the 'Forgot Password' option on the login page to reset your password.
Q. Can I edit my personal details after booking?
Ans: Some details can be updated, such as contact information, but name changes are not allowed.
Q. What should I do if I face an issue during booking?
Ans: Contact our 24/7 customer support team for immediate assistance.
Q. Can I cancel my flight?
Ans: Yes, cancellation is possible. Charges depend on the airline's policy.
Q. How long does it take to get a refund?
Ans: Refunds typically take 7-10 business days after cancellation.
Q. Will I get a full refund if I cancel my ticket?
Ans: Full refunds depend on the airline's cancellation policy and the ticket type (refundable or non-refundable).
Q. What if my flight is cancelled by the airline?
Ans: If the airline cancels your flight, you are eligible for a full refund or a rescheduled flight.
