FAQs Related to Holiday Bookings With Zupp

Q. How do I book a trip with your company?

Ans: You can book a trip through our website, mobile app, or by contacting our customer service team directly.

Q. Are your tour packages all-inclusive?

Ans: Most of our packages include accommodation, transportation, meals, and activities. However, specifics vary by package and can be tailored.

Q. Can I customize my travel package?

Ans: Absolutely! We offer fully customizable packages to suit your preferences, including destinations, activities, and accommodations.

Q. Which destinations do you cover?

Ans: We offer domestic and international packages to popular destinations such as Goa, Kashmir, Kerala, Dubai, Bali, Europe, and more.

Q. Do you offer adventure packages?

Ans: Yes, we provide adventure-focused tours, including trekking, scuba diving, paragliding, and wildlife safaris.

Q. Can you arrange a honeymoon package?

Ans: Of course! We offer romantic honeymoon packages tailored to ensure an unforgettable experience.

Q. What kind of accommodation is included in the packages?

Ans: We offer options ranging from budget-friendly hotels to luxury resorts. You can choose according to your preference and budget.

Q. Are meals included in the tour packages?

Ans: Most packages include breakfast, and some include lunch or dinner. Specifics will be mentioned in the itinerary.

Q. Are there age restrictions on tours?

Ans: Most tours are suitable for all ages, but adventure tours may have age restrictions for safety reasons.

Q. Are pets allowed on tours?

Ans: Unfortunately, pets are not allowed on most tours due to restrictions.

Q. Do I need vaccinations for certain destinations?

Ans: Yes, some countries require vaccinations. Check the specific travel health requirements for your chosen destination.

Q. Do I need a travel guide?

Ans: Travel guides are optional but can enhance your experience by providing insights into local culture and history.

Q. Can I book additional tours during my trip?

Ans: Yes, we offer optional add-on tours that can be booked during your trip.

Q. Can I upgrade my room?

Ans: Room upgrades are available at an additional cost, subject to availability.

Q. Are there hidden costs in the package?

Ans: No, we maintain complete transparency. Any optional activities or tips will be mentioned upfront.

Q. What is included in the package price?

Ans: It includes accommodation, transportation, meals, and guided tours as per the itinerary.

Q. Are discounts available for children?

Ans: Yes, children typically enjoy discounted rates.

Q. Do you offer senior citizen discounts?

Ans: Yes, we have special discounts for senior travellers.

Q. What safety measures are in place?

Ans: We work with licensed guides and ensure all accommodations and transportation adhere to safety standards.

Q. What should I do in case of an emergency during the trip?

Ans: Contact your guide or our 24/7 helpline immediately for assistance.

Q. Are the tours wheelchair accessible?

Ans: We can arrange wheelchair-accessible tours on request.

Q. Is there medical assistance available during the trip?

Ans: Yes, we provide assistance in case of medical emergencies.

Q. Do you handle luggage during transfers?

Ans: Yes, our team will assist with luggage during transfers.

Q. What are the local laws I should be aware of?

Ans: We provide a briefing on local laws and customs as part of your pre-tour information.

Q. Can I gift a tour package to someone else?

Ans: Yes, we offer gift vouchers that can be redeemed for any tour.

Q. What is the dress code for certain destinations?

Ans: For cultural sites, modest clothing may be required. We’ll provide guidelines beforehand.

Q. Do you offer eco-friendly tours?

Ans: Yes, we have eco-tourism packages that focus on sustainable travel practices.

Q. What is the maximum group size for your tours?

Ans: Group sizes typically range from 10 to 30 participants, depending on the tour.

Q. Can I join a group tour as a solo traveller?

Ans: Absolutely! Solo travellers are welcome and often paired with others for shared accommodations if preferred.

Q. Can I bring my family on a group tour?

Ans: Yes, group tours are family-friendly unless specified otherwise (e.g., adventure-only tours).

Q. Do I need to know the other group members beforehand?

Ans: No, group tours are designed to bring together travelers from different backgrounds.

Q. How do I meet the group before the tour starts?

Ans: We provide a detailed itinerary with a designated meeting point and time before the tour begins.

Q. What type of transportation is used for group tours?

Ans: Group tours typically use air-conditioned buses, mini-vans, or private coaches, depending on the group size.

Q. Can I choose my seat on the bus?

Ans: Seating is usually on a rotation basis to ensure fairness for all group members.

Q. What if I have dietary restrictions?

Ans: Let us know in advance, and we will accommodate dietary needs wherever possible.

Q. Is free time included in group tours?

Ans: Yes, most itineraries include free time for personal exploration or relaxation.

Q. What happens if someone is late to the group meeting point?

Ans: We encourage punctuality, but the group may proceed if delays disrupt the schedule. Contact your guide immediately if delayed.

Q. Can I leave the group temporarily to explore on my own?

Ans: Yes, but inform the guide beforehand and ensure you rejoin at the scheduled time and place.

Q. How do I communicate with the group if I get separated?

Ans: We recommend carrying a phone with WhatsApp or a local SIM card for quick communication.

Q. Are group tours suitable for senior travellers?

Ans: Yes, we offer senior-friendly group tours with comfortable itineraries and slower-paced activities.

Q. Can I reschedule my trip?

Ans: Yes, trips can usually be rescheduled based on availability. Fees may apply depending on the new dates and package type.

Q. What payment methods do you accept?

Ans: We accept credit/debit cards, UPI, net banking, and wallet payments. EMI options are also available for selected packages.

Q. Is it safe to make payments on your website?

Ans: Yes, we use secure payment gateways to ensure your financial information is protected.

Q. Can I book now and pay later?

Ans: Yes, we offer a “book now, pay later” option on select packages, subject to terms and conditions.

Q. Can I pay in installments?

Ans: Yes, we offer flexible payment options, including installments.

Q. What is your cancellation policy?

Ans: Our cancellation policy varies depending on the package. Typically, cancellations made well in advance are eligible for partial refunds. Please check the policy at the time of booking.

Q. Will I get a full refund if my trip is canceled?

Ans: Refunds depend on the timing and reason for cancellation. We recommend reviewing our terms for detailed refund policies.